Frequently Asked Questions – Look North
Below you’ll find a list of frequently asked questions related to Look North, a webshop specializing in interior products and furniture.
1. What products do you sell?
Look North offers a wide range of interior products and furniture, including sofas, chairs, tables, storage solutions, lighting, rugs, and decorative accessories. We carefully curate our selection to provide you with high-quality, stylish, and functional items for your home.
2. How can I place an order?
To place an order, browse through our selection of products on https://looknorth.dk/. When you find an item you would like to purchase, click on the product and follow the prompts to add it to your cart. Once you have finished shopping, click on the cart icon in the top right corner of the website and proceed to the checkout process.
3. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, Mastercard, and American Express), PayPal, and Apple Pay. All transactions are secure and encrypted to ensure the safety of your personal information.
4. How long does it take for my order to be delivered?
Delivery times vary depending on your location and the items you’ve ordered. Typically, orders are processed within 1-3 business days, and standard shipping takes an additional 3-7 business days. If you require expedited shipping, please contact us before placing your order.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with an item, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original, unused condition and in their original packaging. Please note that you are responsible for return shipping costs.
6. Do you ship internationally?
Yes, Look North ships to many countries worldwide. Shipping fees and delivery times may vary depending on the destination. Please contact us for more information on international shipping.
7. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on the carrier’s website.
8. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request; however, once an order has been processed for shipment, it cannot be cancelled or modified.
9. How do I care for my new furniture?
Each piece of furniture may have specific care instructions depending on the materials used. We recommend reviewing the care instructions provided on the product page or included with your purchase. In general, it’s best to avoid placing furniture in direct sunlight or near heat sources, and to use coasters and placemats to protect surfaces from